Food and Beverage Supervisor

7 hours ago

Goa, India VESCAPES Full time

**Job description**
- Is directly responsible for the day to day key processes in his/her area of work
- Where applicable, acts as shift leader, leads and motivates colleagues by example and promotes teamwork
- Assumes training responsibilities when required; demonstrate a high degree of standards awareness
- Actively offers operational, employee and customer (internal and external) related feedback to management
- Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers.

**Departmental**
- Ensures the work area is ready for the service with pre and post service checks completed, staffs immaculately groomed and aware of daily specials and promotional offers
- Performs and supervises food and beverage service tasks in accordance with hotel standards, is actively involved in guest s service and highly visible
- Is thoroughly familiar with the wines and the menu items and able to compose and recommend menu progression and wine pairing, drives upselling program
- Provides genuine hospitality and recognition, engages in the guest interactions in a sensitive and appropriate manner, creates personalized experiences, is seen as actively developing a network of regular guests
- Takes ownership of guests concerns and requests and acts decisively to ensure guest satisfaction when glitch occurs
- He/ She is directly responsible for Medallia of the hotel, LQA, and Coyle audits
- He/ She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP
- Conducts daily briefings in the absence of management; assigns shift and duties to junior colleagues; assumes the responsibilities of assistant manager in his/her absence

**Job Types**: Full-time, Regular / Permanent, Fresher

Pay: From ₹18,000.00 per month

**Benefits**:

- Food provided
- Paid time off

Schedule:

- Day shift
- Evening shift
- Flexible shift

Supplemental pay types:

- Performance bonus

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