Contractor

15 hours ago

Noida Uttar Pradesh, India BirlaSoft Full time

Country/Region: IN
- Requisition ID: 26596
- Work Model:

- Position Type:

- Salary Range:

- Location: INDIA - NOIDA- BIRLASOFT OFFICE

**Title**:Contractor**:

- Description:

**Area(s) of responsibility**:

- 8-10 years of experience as a Salesforce ServiceMax Technical lead will be responsible for integrating SFDC, ServiceMax with external systems by using webservices (SOAP API, REST API) etc., Requires a results driven individual who has worked as Technical Lead providing customization, development, and integration support for ServiceMax Projects.
- Working experience of 2 full projects on ServiceMax with Dataguide for SMax Web and SMax-Go Mobile app
- Features of Work Orders, Repairs, Service Contracts, Installed Assets, Technicians and PM
- Defining Forms using complex question types including tabular, matrix questions and render on work order depending on its state in the lifecycle
- Define branching logic at the form, section or question level
- Incorporate ServiceMax data into form variables and use it for logic, validation and mapping
- Track all available forms and Manage version history
- Defining Form Actions to automate as per business logic & update SMax data when form is submitted
- Define what data from ServiceMax records/ DataGuide Forms to Integrate in output documents (PDF)
- Support multiple languages in output documents
- Deliver full lifecycle Salesforce implementations from inception to roll-out with the ability to lead and manage developers (internal, partner, and clients)
- Work with client business users and IT executives to identify and define the business & technical solution architectures to fulfill the client’s business needs, propose designs and secure signoff
- Support clients and internal consultants with master data management best practices
- Develop documentation (Business Requirements, Solution Design Documentation, Technical Design Documentation, Support Documentation, Architecture Diagrams)
- Translate complex technical issues into terms that can be understood by business users and Executive Sponsor
- Balance and prioritize multiple concurrent projects with mínimal input from management.
- Ability to document client requirements and translate solutions for the requirements, leveraging both configuration, customization, and integration as required to meet the client requirements.
- Proven experience in overseeing the direction, development, and implementation of SFDC CRM software solutions.

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