Private Bank: Client Communications

**JOB DESCRIPTION**
JP Morgan Chase & Co is a leading global financial services firm with assets of more than $2.9 trillion, over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking.

J.P. Morgan Asset & Wealth Management, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

**Team Description**

This is a compelling opportunity for a strong communications project manager to help shape the client experience, manage multiple client communication projects, and make recommendations to improve the process for both clients and internal partners.

You must work effectively in a fast-paced environment, as this role requires close collaboration with multiple teams including legal, compliance, and other business functions.

**Responsibilities**:

- Develop, project manage and execute multiple EMEA client communication projects under tight deadlines in both digital and print formats every month.
- Collaborate with business and marketing partners (Business Management, Investments, various Project Teams, Legal, Compliance & Client Service, Technology, and ITO). Interpret the needs of the business and specific requirements for each communication project.
- Own the EMEA communications calendar and production schedule and coordinate multiple communication projects to ensure simultaneous projects stay on schedule and meet tight deadlines. Brief necessary stakeholders/internal/external vendors.
- Help define and shape the digital communications strategy for the future.
- Report on all developments and lead project calls with internal/external stakeholders. Communicating progress to the IPB Client Communications team and relevant stakeholders to ensure project deadlines are being met.
- Produce monthly communications using the Client Communications Application and help make future developments by working with stakeholders within technology to continually improve processes.
- Oversight of quality control procedures of all communications and data and sign off on final mailing components.
- Collaborate with colleagues as part of the translation process where necessary.

**Required qualifications, capabilities, and skills**:

- Project/change/communications management experience in financial services (private/premier/retail banking, cards, insurance, or asset management) is preferred.
- Excellent English writing, editing and proof-reading skills.
- Good understanding of industry regulations, governance, or investments.
- Highly self-motivated individual with ability to work collaboratively with multiple stakeholders under pressure.
- Ability to manage multiple projects; adhere to deadlines, deliver results and can work independently.
- Proven ability to lead, influence, and align across cross-functional teams, while interacting with multiple stakeholders
- High level of independence, energy, and integrity, demonstrates respect for a diversity of opinions and styles, and accepts accountability and responsibility; commitment to maintaining the firm’s high standards related to risk, compliance, and the Code of Conduct
- Superb execution and organizational skills; strong attention to detail is a must.
- Flexibility to work outside of normal business hours depending on business needs.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more inform