Receptionist

2 weeks ago


Nandambakkam Chennai Tamil Nadu, India Aala Stays Full time

**Job Overview**:
The Lodge Receptionist is responsible for providing a warm welcome to guests, handling reservations, managing check-ins and check-outs, and ensuring smooth front desk operations. The role requires excellent customer service, strong organizational skills, and the ability to handle guest inquiries efficiently.

**Key Responsibilities**:
**Guest Services**:

- Greet and assist guests in a friendly and professional manner.
- Handle check-in and check-out processes smoothly.
- Provide information about lodge amenities, local attractions, and travel assistance.
- Address guest concerns and ensure prompt resolution.

**Reservations & Front Desk Operations**:

- Maintain accurate records of reservations and guest details.
- Process payments and issue invoices/receipts.
- Coordinate with housekeeping and maintenance for room availability and special requests.

**Administrative Tasks**:

- Maintain daily reports, logs, and documentation.
- Ensure the reception area is tidy and welcoming.

**Other Duties**:

- Assist in promoting lodge services and activities.
- Handle emergency situations and escalate issues when necessary.

**Requirements & Qualifications**:

- High school diploma or equivalent (degree in hospitality is a plus).
- Prior experience as a receptionist, front desk agent, or in hospitality is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office and hotel booking software.
- Ability to work flexible hours, including weekends and holidays.

**Job Types**: Full-time, Permanent

Pay: Up to ₹15,000.00 per month

Schedule:

- Day shift
- Night shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (preferred)

Work Location: In person


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