Pa - Procurement - Sales Order

**_Ready to shape the future of work?_**

**_At Genpact, we _**_don’t_**_ just adapt to change—we drive it. AI and digital innovation are redefining industries, and _**_we’re_**_ leading the charge. Genpact’s _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how _**_we’re_**_ scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies’ most complex challenges._**

**_If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team _**_that’s_**_ shaping the future, this is your moment._**

**The role requires**very close** co-ordination with Sales teams, Product teams, Field support team, IT teams, vendors / suppliers, and transporter / freight forwarder to enable revenue maximization for the organization.**

**We**will** prefer people with some analytical skills who are able to understand the process and follow the same rigorously.**

**Responsibilities**

**Lead a team working in Sales support area and own a smooth operation.**

**Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA**

**Own customer / third party relationship and governance to drive surprise free operation and revenue maximization.**

**Resolve process issues by co-ordination internally (with partners) and externally with relevant parties.**

**Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning.**

**Perform following activities as part of individual contributor role;**

**a. Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP**

**b. Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries**

**d. Bring together details from customers and sometimes service technicians for**accurate** invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing**timely** as per the contractual agreements**

**Administration of customer contracts**i.e.** update contracts, fixed and variable billing computation as per contact terms**

**Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections**

**Follow-up on pending items with Logistics / Supply chain team for order delivery status**

**Periodical and ad-hoc Report preparation for internal (sales, Business Controllers, etc.) and external (Customers)**

**Archival of the right set of documents for audit and compliance purposes**

**Updating ERP**regarding** Customer Master details, order details, supplies, pricing, etc.**

**Capturing information from**logistics** partners and advising customers**regarding** availability and deliveries**

**Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, rebates, etc.**

**Checking and solving potential issues between client purchase orders (PO) and system information;**

**Presenting with the warehouse and forwarders and efficiently own the delivery process to ensure return of goods to the final recipient**

**Preparing the relevant documents for the orders - Export documents (LoC, etc.), Pro forma invoices, customs documents, etc. and coordinate with internal teams for smooth order delivery**

**Daily supervising the assigned orders and exceptions validations**

**Accurate categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc.**

**Qualifications we**seek** in you**

**Minimum qualifications**

**Graduate**

**SAP ERP experience**

**Preferred qualifications**

**Relevant Prior work experience**

**Excellent communications skills - both verbal and written. Consistent**track record** of client handling skills and ability to**establish** trust with clients.**

**_Why join Genpact?_**

**_Be a transformation leader_**_ - Work at the _**_cutting edge_**_ of AI, automation, and digital innovation_**

**_Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_**

**_Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_**

**_Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_**

**_Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_**

**_Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._**

**_Let’s_**_ build tomorrow together._**

**_Genpact is an Equal Opportunity Employer and considers applican