Service Advisor

4 days ago

Salt Lake Kolkata West Bengal, India Wowser Technologies Pvt Ltd Full time

**Job Opening: Process Associate (International In/Out Bound Voice Process)**

**Position**: Process Associate
**Domain**: International In/Out Bound Voice Process - Sales Function
**Minimum Qualification**: Class XII pass out
**Experience**: Fresher/Experienced/Semi-experienced
**Age Limit**: Maximum 40 years
**Gender**: Male & Female both can apply

**Role Summary**:
As a Process Associate, you will be the voice of our company, responsible for reaching out to potential customers, converting leads into sales, and ensuring a positive customer experience post-sale. Your role is critical in expanding our customer base and contributing to our revenue growth.

**Responsibilities**:

- **New Customer Acquisition**: Identify and connect with potential customers through phone calls.
- **Sales Conversion**: Persuade prospects to enroll in our services, meeting or exceeding sales targets.
- **Customer Service**: Provide outstanding service to customers post-sales, ensuring satisfaction and retention.
- **Record Keeping**: Maintain accurate records of customer interactions and sales metrics.
- **Adherence to Sales Metrics**: Stay motivated and committed to achieving and surpassing sales goals.

**Skills Required**:

- **Excellent Communication Skills in English**: Essential for interacting with international clients.
- **Sales Acumen**: Ability to persuade and convert leads into customers.
- **Customer Service Orientation**: Focused on delivering a positive customer experience.
- **Record Keeping**: Attention to detail in maintaining accurate customer records.
- **Motivation**: Self-driven to meet and exceed sales targets.

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- UK shift
- US shift

Supplemental Pay:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Overnight Shift (preferred)
- Night Shift (required)
- Day Shift (required)

Work Location: In person

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