Backoffice Executive

No of Vacancies : 2
- Qualification : Bachelors Degree
- Location : Cochin

Total Experience: Minimum 2 years of experience in service industry. Tele
- marketing skills for at least 6 months. Preferred Competencies: Good telephone etiquette and persuasive in nature. Should be alert and receptive. Must be very organized professional. Good computer skill on MS Excel, Word and Power Point. Age Limit: 20-30 Functional Competencies Behavioral Competencies Job Description Stationed at back office - reporting to CRM. Generate enough business at workshop for optimal utilization of shop floor / technician through appointment booking. Increase productivity and revenue by doing service marketing activities as per guidelines. Send service reminders to customers Call loyal and lost customers for dealership events as per contact calendar. Conduct customer events / activity at dealership. Sell insurance renewals, offers value added products and accessory package RM/ SA wise CCCF management. Provide MIS reports. Assist in event planning for customers. Assist in generating various MIS and reports related to service booking, pick & drop, contact calendar, lost customer tracking, customer verbatim analysis, Pareto analysis of customer concerns and concern age analysis. Ensuring PSF call as per city category (2nd day / 3rd day).