Customer Support

5 days ago

Hyderabad Telangana, India VIPSA TALENT SOLUTIONS Full time

**Job Title**: Customer Support - North American Voice Process
**Location**: Hyderabad

**Shift**: Night Shift (Two-way cab provided)
**Week Offs**: Fixed weekends off (Saturday and Sunday)

**Position Summary**:
**Key Responsibilities**:

- Handle inbound and outbound calls to assist North American customers.
- Resolve customer inquiries and complaints promptly and accurately.
- Maintain a high level of customer satisfaction by consistently meeting performance standards.
- Adhere to company guidelines to ensure service quality.

**Requirements**:

- Excellent communication skills in English.
- Willingness to work night shifts with fixed weekends off.
- Availability to work 6 days (day shift) during the training period.
- Basic computer skills required.

**Benefits**:

- Two-way cab facility during night shifts.
- Fixed weekends off (Saturday and Sunday).
- Opportunities for growth and career development.

Pay: ₹240,000.00 - ₹360,000.00 per year

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Application Question(s):

- Are you available to attend a walk-in interview at our Madhapur, Hyderabad location?
- Are you comfortable working night shifts?

**Education**:

- Bachelor's (required)

**Experience**:

- International voice process: 1 year (preferred)

Work Location: In person

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