Fts Executive

2 days ago

Tamil Nadu, India Apollo Tyres Full time

Apollo Tyres Ltd is an international tyre manufacturer and the leading tyre brand in India. The company has multiple manufacturing units in India and a unit each in The Netherlands and Hungary. The company markets its products under its two global brands - Apollo and Vredestein, and its products are available in over 100 countries through a vast network of branded, exclusive and multi-product outlets.

**Job Title**: FTS Executive
**Location**: TamilNadu
**Reports to (Position)**: Regional FTS Manager
**Department/Function**: Service

**Major Responsibilities**:
Claim and complaint management
Product feedback to R&D and Sales
Demand Generation Activities
Training - of internal and external staff
Market Intelligence - current practices by the competition, latest trends in customer service and customer experience
Implementation of Marketing and Service Initiatives
Sales support - support sales team in timely customer complain resolution, sales generation through customer activities etc.
**Skills**:
Awareness of Sales Processes and Systems
Knowledge of market assessment/ demand estimation techniques
Knowledge of mechanisms for brand building, marketing communication and promotional activities
Product Knowledge
**Relevant Experience**: 4-6 years
**Education Qualification(s)**:
BE/B Tech/Diploma in Mechanical / Automobile

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