Email Support Executive

1 week ago

Bengaluru Karnataka, India GIVA Full time

**Key Responsibilities**:

- Provide accurate product and service information to customers.
- Investigate and troubleshoot customer issues, offering solutions or escalating to relevant departments as needed.
- Track, document, and follow up on customer issues until resolution, ensuring a high level of customer satisfaction.
- Assist in identifying recurring issues and provide feedback to the team to improve processes and services.
- Ensure the effective management of support cases by using CRM or ticketing software.
- Stay updated on company products, services, and policies to provide the best possible support.
- Work with cross-functional teams to resolve more complex customer queries.

Pay: ₹23,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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