Email Support Executive
1 week ago
**Key Responsibilities**:
- Provide accurate product and service information to customers.
- Investigate and troubleshoot customer issues, offering solutions or escalating to relevant departments as needed.
- Track, document, and follow up on customer issues until resolution, ensuring a high level of customer satisfaction.
- Assist in identifying recurring issues and provide feedback to the team to improve processes and services.
- Ensure the effective management of support cases by using CRM or ticketing software.
- Stay updated on company products, services, and policies to provide the best possible support.
- Work with cross-functional teams to resolve more complex customer queries.
Pay: ₹23,000.00 - ₹28,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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