Front Desk Receptionist

1 week ago

Gurgaon HO Gurugram Haryana, India White and Blue collar Full time

A front desk job typically involves being the first point of contact for visitors, clients, and customers in a variety of settings such as hotels, medical facilities, corporate offices, and more. Here's a general description of responsibilities for a front desk position:
**Position Title: Front Desk Representative**

**1. Greeting and Welcoming Visitors**:

- Welcome visitors in a professional, friendly, and courteous manner.
- Direct visitors to the appropriate person or department.

**2. Answering and Managing Incoming Calls**:

- Handle incoming calls promptly and professionally.
- Transfer calls to the appropriate individual or department.
- Take and relay messages accurately.

**3. Managing Correspondence**:

- Sort and distribute incoming mail and packages.
- Prepare outgoing mail and packages for dispatch.

**4. Providing Information**:

- Provide information to visitors regarding company services, products, and facilities.
- Assist visitors with inquiries or direct them to the appropriate resources.

**5. Scheduling and Appointments**:

- Schedule appointments and meetings as requested.
- Maintain and update appointment calendars.

**6. Administrative Support**:

- Perform various administrative tasks such as typing, filing, photocopying, and scanning documents.
- Assist with data entry and record-keeping tasks.

**7. Maintaining Orderliness**:

- Ensure the front desk area is clean, organized, and presentable at all times.
- Monitor and maintain office supplies inventory.

**8. Handling Cash Transactions (if applicable)**:

- Process payments, issue receipts, and maintain accurate transaction records.
- Balance cash drawer at the end of each shift.

**9. Security and Safety**:

- Monitor security cameras and access control systems.
- Follow security protocols to ensure the safety of employees and visitors.

**10. Adhering to Policies and Procedures**:

- Follow company policies and procedures regarding confidentiality, security, and guest interactions.
- Uphold a high standard of professionalism and represent the organization positively.

**Qualifications**:

- High school diploma or equivalent; additional education or certification in office administration is a plus.
- Proven experience in a customer service or administrative role.
- Excellent communication and interpersonal skills.
- Proficiency in using office equipment such as phones, fax machines, and printers.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy.
- Ability to remain calm and composed under pressure.

**Job Types**: Full-time, Part-time, Permanent, Fresher, Internship, Temporary, Freelance, Volunteer

Pay: ₹9,952.06 - ₹26,107.32 per month

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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