Associate Cssc Back Office Engnier Wu

1 day ago

Chennai Tamil Nadu, India Grundfos Holding AS Full time

**What is the job about?**

**Your main responsibilities**:

- Customer touch points (telephony, mail, chat, and digital).
- Refer customers to published materials and secondary sources or escalate enquiries to more senior staff so that customer enquiries are answered accurately and promptly.
- Use databases or other computerized systems to maintain up-to-date customer records to track the volume, content, and outcomes of enquiries received and to access information, checklists, scripts, guidelines, and other materials to respond to customer enquiries.
- Register all activities with customers in the global CRM tool.
- Register and nurture opportunities in the global CRM tool according to company guidelines.

**Your Background**:

- Associate’s or Bachelor degree of Mechanical/Electrical Engineering (for Back office) or equivalent work experience (minimum of 1-3 years)
- Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
- Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
- Demonstrate working knowledge SAP (CRM/SD).
- Fundamental Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
- Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
- Excellent written and spoken English

**Do you want to learn more?**

This position is based in Chennai.**_ _**If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.

If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people

We look forward to hearing from you.

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