IT Administrator

**About Keka**

Keka has been a silent revolution in the making since our launch 8 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 16,500 businesses across India and the world. Today, we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform—all with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and extreme ownership that our people bring to the table are contagious. We don’t hide our shortcomings and aren’t afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries.

In November 2022, Keka secured India’s largest Series A SaaS funding with a whopping $57 million from WestBridge Capital.

**Role** : IT Admin - L2

**Location** : Hyderabad (Onsite)

**Experience** : 3-6 years

**Skills Required**:
**Job Summary**:
The Senior IT Administrator is responsible for overseeing and managing the organization's IT infrastructure, systems, and networks. This role involves ensuring the availability, performance, and security of IT resources.

**Key Responsibilities**:
1.** System Administration**:

- Manage and administer servers, operating systems, and virtualization platforms.
- Perform regular system maintenance, updates, and patches.
- Troubleshoot and resolve complex system issues.
- O365 Administration

**2. Network Administration**:

- Administer and maintain network infrastructure, including routers, switches, firewalls, and Wireless network.
- Implement and manage network security measures.
- Monitor network performance and optimize as needed.

**3. User Support**:

- Provide escalated support for end-user issues and incidents.
- Manage user accounts, permissions, and access controls.
- Collaborate with team to address and resolve support tickets.

**4. Security and Compliance**:

- Implement and enforce security policies and best practices.
- Conduct regular security audits and risk assessments.
- Ensure compliance with relevant regulations and industry standards.

**5. Backup and Recovery**:

- Implement and manage backup and recovery solutions.
- Test and validate backup and disaster recovery processes.
- Develop and maintain documentation for disaster recovery procedures.

**6. IT Infrastructure Planning**:

- Collaborate with other IT teams to plan and implement infrastructure projects.
- Assess and recommend hardware and software upgrades as needed.
- Participate in capacity planning and scalability assessments.

**7. Vendor Management**:

- Work with vendors to procure and maintain IT hardware and software.
- Evaluate vendor products and services for efficiency and cost-effectiveness.
- Negotiate contracts and agreements with technology vendors.

**8. Training and Knowledge Sharing**:

- Provide training and guidance to junior IT staff.
- Stay updated on industry trends and emerging technologies.
- Share knowledge and best practices within the IT team.

**9. Automation and Scripting**:

- Develop and maintain automation scripts for routine tasks.
- Implement configuration management to ensure consistency and efficiency.

Qualifications and Skills:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-7 years of experience in IT administration or a related role.
- Proficiency in administering Windows and/or Linux servers.
- Strong knowledge with Sophos firewall and Wireless network (Unify, Ruckus/Aruba/Meraki)
- Expert in Azure AD and Administration.
- Strong knowledge of networking protocols and security measures.
- Good understanding of incident and change management.
- Good experience with ticking and monitoring tools.
- Excellent troubleshooting and problem-solving skills.
- Familiarity with backup and disaster recovery solutions.
- Strong communication and interpersonal skills.
- Relevant certifications (e.g., MCSA, CCNA, Azure Administrators Associate, ITIL) are a plus