Team Member

5 days ago


Maharashtra, India Aditya Birla Capital Full time

Aditya Birla Health Insurance

Team Member - Contact Center

Location: Thane - GCorp, Maharashtra

Job Purpose
- Monitoring & providing actionable insights, accessing the quality performance of the contact center executives who deal with our existing & potential customer.

Key Result Areas

**KRA (Accountabilities) (Max 1325 Characters)**

**Supporting Actions (Max 1325 Characters)**
- KRA1- o Develop contact center executives and promote Chase culture of continuous improvement while fostering teamwork and operational excellence
- Utilizing appropriate methods to gather process effectiveness & improvement
- To cohesively plan and work with the ops team & Vendors
- Ensuring BAU Audits & feedbacks are adhered as per the given timeline- o Conducting Monthly & Quarterly reviews so as to streamline the process
- Conducting ATA/re-audits of the vendor quality team to maintain sanity
- Conducting Calibration with vendor quality teamMinimum Experience Level
- 3 - 5 yearsJob Qualifications
- 02 degree


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