Delivery Executive

5 days ago

Dwarka Delhi Delhi, India HTIMO Full time

**Duties and responsibilities**

**Before the delivery**
- Sort the shipment and per their route allocation.
- Check POS (Connectivity, Charge and availability of paper roll).
- Report to Team Leaders with sorted shipment and receive the run sheet (paper or app).
- Bag the shipment aligned to Run sheet/Field Apps as per standard.
- Collect pick up sheet and acknowledgement letter if any from Team Leader for his route.
- Tally the shipment with the security guard as per his Run sheet/Field Apps and leave for delivery.
- Ensure attendance is recorded in Biometric.

**During the delivery**
- Safely drive as per company policy and follow traffic rules at all times.
- Well-groomed and in company uniform at all times.
- Demonstrate respectful behavior towards customers and society at large.
- Always represent Ekart brand with pride as a brand ambassador.
- Escalate customer’s concerns timely as per company policy.
- Respect privacy and ensuring safety of all customers and especially towards of women, children and senior citizens.
- Present shipment to the customer or pick up shipment from the customer as per company’s standard and provide customer delight.
- Delivery/Pick up to be done in coordination with HI, TL, CEC, FE Helpline number as and when required.
- Solicit accurate feedback from the customer during the delivery or pick up of shipment.
- Accurate update of undelivered shipment and pending pickups on real time basis.

**After the delivery**
- Reconcile shipment and cash collected, POS Slip and handover to Hub Business Finance Executive / Team Leader at day end as per standard.
- Return POS device to Business Finance Executive / Team Leader / Hub In-charge.
- **Qualifications**
- Minimum 12th Pass. Graduates will be preferred.

**Skill and Knowledge Required**
- Can drive a two wheeler.
- Should be able to read English.
- Have the knowledge of PIN codes and routes for the Area he will be deputed.
- Has a pleasant personality and has the ability to deal with customers.

**Other requirements**
- Needs to have a valid Driving License.
- Valid address proof documents (Rental Agreement, Voter ID, Passport, Aadhar Card, Electricity Bills, Nationalized Bank Passbook).
- Need to have a smart phone of minimum 512 MB RAM, Android version 4.0 and above.
- Should be an Indian National.
- Should own a two wheeler.

**Competencies - Behaviors, Attitude, Knowledge and Skill desired for the role.**

1. Comprehension & Arithmetic Skills

2. Customer Orientation & Focus

3. Interpersonal and Intrapersonal Communication Capability

4. Flexibility & Adaptability

5. Situation Handling and Crisis Management Capability

6. Time Management Capability

7. Stress Management

8. Positive Attitude and Assertiveness

9. Planning, Organizing and Execution Capability

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift

Work Location: In person

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