Process Associate

5 hours ago

Bengaluru, India Siemens Full time

**Job title**:Process Associate - Purchase to Pay

We provide extensive high-quality and cost-efficient Purchase-to-Pay services from purchasing to the processing of outgoing payments.
We work with a strongly integrated system and a highly automated purchasing process
Our customers receive state-of-the-art, easy-to-use Purchase-to-Pay (P2P) services. We deliver maximum value to the business by driving P2P optimization and digitalization using our entrepreneurial approach, and we support our customers’ current and future business requirements with the help of our high level of process and automation competency.

This is your role. What part will you play?
- You will receive customers calls / information of any kind.
- You will allocate service incident, Forward if not an service incident to the respective department.
- You will enter service incident into ERP (SPIRIDON) system.
- You will receive and distribute ticket / notification number as required.
- You will generate daily performance reports as defined.
- You will monitor customer satisfaction on every finished service on daily bases.

We don’t need superheroes, just super minds.
- You have a bachelor’s degree.
- Previous experience in customer service will be an added advantage.
- Any knowledge of SAP will be an added advantage.
- You are customer-centric and passionate about customer service.
- You have excellent communication skills.
- You are fluent in both written and spoken English.
- You are able to manage demands from customers and build good relationships with them.

Make your mark in our exciting world at Siemens:
This role is based in Bangalore, where you’ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.

**Organization**: Global Business Services

**Company**: Siemens Technology and Services Private Limited

**Experience Level**: Early Professional

**Full / Part time**: Full-time

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