Reporting Module Owner

To own and continuously improve the Reporting module within the MyHR, ensuring the availability of meaningful, accurate, and customer-oriented dashboards that support data-driven decision-making across the organization. This role is critical to monitor the performance of key HR processes (e.g. case handling, document creation, knowledge usage, survey results, GenAI usage) and ensure transparency on the value and evolution of MyHR.

In your new role you will:

- Own and govern the Reporting module in **ServiceNow, ensuring alignment with MyHR roadmap and PS Excellence requirements.**:

- **Design, build and enhance dashboards**across the following areas:

- **People Services backlog and Workspace handling performance.**:

- **HR survey response rates**and**satisfaction levels.**:

- **Document Creation metrics**(volumes, trends, usage).**:

- **GenAI usage and areas for improvement.**:

- **Knowledge usage and optimization (**views, searches, ratings, updates**).**
- **Adjust dashboard logic and views based on feedback from**People Services leaders, module owners and process experts.**:

- **Monitor**data accuracy, completeness and usability of reports**.**:

- **Collaborate with**IT and Technical Experts on technical development and dashboard implementation.**:

- **Identify and propose enhancements to improve the reporting user experience (e.g.**filters, visualizations**).**:

- **Support**data preparation and reporting to showcase MyHR**improvements and platform adoption.**:

- **Ensure proper**documentation of metrics, data definitions and reporting concepts**.**:

- **Support enablement of**HR stakeholders**in using available reports effectively.
**You are best equipped for this task if you have**:

- **Bachelor’s or Master’s degree**in**Data Analytics, Business Intelligence, Information Systems, or a related technical field.**:

- **3-4 years**of hands-on experience working with**ServiceNow**reporting tools (e.g.**SPO, Performance Analytics, Dashboards**).**:

- **Strong data analysis skills**and ability to**convert complex information**into actionable insights.**:

- **Demonstrated experience in building dashboards and reporting solutions for operational or strategic use.**:

- **Familiarity with HR service delivery context is a plus, but not mandatory.**:

- **Experience with**process mining tools**is a strong asset.**:

- **Ability to**collaborate in cross-functional, international environments**.**:

- **Strong communciation and presentation skills in English
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