L1 IT Support Agent India

1 week ago

Chennai Tamil Nadu, India Luxoft Full time

**Project description**:
About the client: Our esteemed client is a leading financial institution with a strong presence in the EMEA (Europe, Middle East, and Africa) region. They are renowned for their commitment to excellence and innovation in providing financial services to individuals and businesses alike.

This dynamic team, comprising 15 individuals, will operate within the hours of 6:00 am to 7:00 pm UK time, Monday through Friday, ensuring comprehensive coverage for our client's workforce. Additionally, the team will offer mínimal coverage during weekends, from 7:30 am to 4:00 pm UK time.

Luxoft team operates in WFH mode mainly.
Luxoft offers great opportunities for building IT career in different directions. Powerful Luxoft training center provides hundreds of training on programming, software testing, business analysis, Agile and more, which are accessible to Luxoft employees for free.

**Responsibilities**:
Monitoring ticket system for new incidents

Direct incident resolution using knowledge base

Route issues to responsible teams for resolution

Work closely with other IT support teams to ensure timely incident resolution

Communicate to users to set their expectations and ensure CSAT is met

Luxoft team operates in WFH mode mainly.

**Skills**:
Must have

Experience in Customer Support

Previous experience in support services or system administration, experience dealing with a high volume of incoming calls, stress resilience skills.

Proficiency in English: Exceptional English communication skills, both written and verbal, are essential for effectively engaging with clients and providing clear and concise support.

Nice to have

Active Directory,

VMWare,

vSphere,

Horizon Client,

ServiceNow

**Other**:
Languages

English: C2 Proficient

Seniority

Regular

Chennai, India

Req. VR-116921

Technical Support (SL1)

BCM Industry

27/08/2025

Req. VR-116921

  • L1 IT Support Agent India

    2 weeks ago

    Chennai, Tamil Nadu, India Luxoft Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Project descriptionAbout the client: Our esteemed client is a leading financial institution with a strong presence in the EMEA (Europe, Middle East, and Africa) region. They are renowned for their commitment to excellence and innovation in providing financial services to individuals and businesses alike. About the project: We are seeking skilled and...

  • Production Agent L1

    5 days ago

    Chennai, Tamil Nadu, India Wipro Limited Full time

    **Job Description**: - ** - Job Title: Production Agent L1 - Req Id: 106722 - City: Chennai - State/Province: Tamil Nadu - Posting Start Date: 10/28/25 - Job Description: **Role Purpose** The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process...

  • Production Agent L1

    1 day ago

    Chennai, Tamil Nadu, India Wipro Limited Full time

    Job Description - **- Job Title: Production Agent L1- Req Id: 106811- City: Chennai- State/Province: Tamil Nadu- Posting Start Date: 10/28/25- - Job Description:- **Role Purpose** - The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process...

  • Desktop-l1 Support

    1 week ago

    Perungudi, Chennai, Tamil Nadu, India Balbhas Full time

    Role: Desktop-L1 Support Department: IT Job Description: TCP,DHCP, DNS, ITIL, Incident management, Problem management, Networking understanding, Server understanding Open Position: 2 Skills Required: Desktop Support Location: Chennai-Perungudi Years Of Experience: 0.3-2years

  • L1 Desktop Support

    3 days ago

    Chennai, Tamil Nadu, India TVS ELECTRONICS LIMITED Full time

    **Greetings from TVS Electronics!** **Role**: L1 Desktop Support **Location**: Thiruvallur, Chennai. **Experience**: Minimum 2 Years **Key Requirements**: - Proficient in installing **Windows 7 and 10** operating systems. - Hands-on experience with, **Lotus Notes/Outlook Client**, **antivirus**, and **patch management client installations and...

  • L1 IT Support Agent

    1 week ago

    Chennai, Tamil Nadu, India Luxoft Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Project description About the clientOur esteemed client is a leading financial institution with a strong presence in the EMEA (Europe, Middle East, and Africa) region. They are renowned for their commitment to excellence and innovation in providing financial services to individuals and businesses alike.About the projectWe are seeking skilled and passionate...

  • Deskside Support L1

    1 week ago

    tamil nadu, India Sharp Brains Full time

    Position: Deskside Support - L1 Suppor Working Hours: Business Working Hours (On-Site) Contract Duration: 01 - Year Contract Type: B2B - Freelancing Compensation: $ 25 Per Day Location: Chennai, Tamil Nadu, India Scope of Work Maintain daily IT operations in Customer-owned locationsto serve users’ IT needs. Provide hands & feet support for Servers or...

  • Production Agent L1

    2 weeks ago

    Chennai, Tamil Nadu, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • Production Agent L1

    6 days ago

    Chennai, Tamil Nadu, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • L1 support engineer

    2 weeks ago

    Chennai, Tamil Nadu, India C7 Tech Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a proactive and customer-focused L1 Support Engineer to provide first-level technical assistance and support to our clients. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a basic understanding of IT systems and troubleshooting techniques.Key ResponsibilitiesSkill & ExperienceJob...