Associate

9 hours ago


India Delhivery Full time

**Associate**:
Multiple locations
- Department
- Account Management
- Job posted on
- May 15, 2025
- Employment type
- Permanent
- Monitoring and driving key performance metrics i.e. Delivery TAT, Delivery Performance, and others.
- Client engagement to support clients in business operations and shipment life cycle.
- Initiating and leading the design and development of tailored solutions that support client requirements
- Resolving customer escalations-preparing RCA and providing the solution
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase the performance of the client accounts
- Designing SOP, mapping and freezing requirements, and providing the best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy


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