Csa (Customer Service Associate)

5 days ago

Cuddalore, India AGS CINEMAS PVT LTD Full time

**Responsibilities for Customer Service Associate**
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs

**Qualifications for Customer Service Associate**
- 2+ years of previous customer service experience a plus
- Friendly and welcoming manner with clients and other members of the customer service team
- Extensive knowledge of the company's policies, procedures, goods and services
- Familiarity with customer-relationship management (CRM) software programs
- Ability to explain complex concepts in a clear, simple manner to customers
- Strong command of written and verbal English
- Excellent organizational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise

**Job Types**: Full-time, Regular / Permanent, Fresher

Pay: ₹14,000.00 - ₹17,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Flexible shift
- Night shift
- Rotational shift

Supplemental pay types:

- Quarterly bonus

Application Question(s):

- Age:
**Education**:

- Secondary(10th Pass) (required)
- Health insurance

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