BI Service Delivery

Job Title: BI Service Delivery
Location: Mumbai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly

Hybrid Working

Structured hybrid role:
Introduction:
This role provides the opportunity to make a strong immediate contribution for applicants who are proactive, tenacious, and eager to start.

What will you be doing?
- Support Global Markets Lead Service Managers with the day-to-day oversight of the delivery of their Third-Party Service Provider (TPSP) services.
- Ensure that TPSP services are fully set up in Process Unity, the Procurement system, for Service Delivery Management.
- Analyse TPSP service MI, prepare materials for and support Lead Service Managers with conducting TPSP service reviews.
- Support the Lead Service Manager with the management of TPSP service incidents.
- Identify continuous improvement opportunities for TPSP services, based on findings in contract review, and host continuous improvement sessions with the Lead Service Manager and TPSP. Document areas of improvement on a Continuous Improvement Plan.
- Provide assurance of TPSP-operated controls by evaluating control assessments against agreed controls assurance plans.
- Produce and maintain evidence materials in Process Unity for service management activities required by the TPSP Service Delivery Management Standard.
- Manage changes to TPSP contracts through the change governance process.
- Maintain TPSP service knowledge documentation.
- Track assets and IP made available to TPSPs and agree inventory regularly.
- Report software usage to Supplier Manager for licence management purposes.
- Drive continuous improvement of BBPLC’s Third Party Risk Management, enabling more effective and proactive management of risk.
- Establish and maintain effective working relationship with stakeholders, while constructively challenging performance.

What we’re looking for:

- Demonstrated analytical skills
- Understanding of financial markets and products
- Excellent communication skills (verbal/written)
- Strong interpersonal, communication and presentation skills, with a willingness to learn and challenge
- Experience in service management / risk management / governance
- Good communication skills, consultative business partnering approach with a collaborative style
- Attention to detail, strong analytical skills, comfort with influencing peers and stakeholders
- Leadership experience with ability to demonstrate where to manage to outcomes without direct line accountability

Skills that will help you in the role:

- Experience of working with Third Party Service Providers in the financial industry
- Experience working in Procurement / understanding of Third Party risk
- Understanding of policies operating for effective Third Party management
- Experience of regulatory compliance, preferably in the financial services sector

Where will you be working?
Mumbai

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious a