Chef Wellness Officer

To inspire our Guests to stay on Track while on the road, we will:

- Enliven Wellness through our passion, knowledge and resources available to ensure balance and holistic well-being
- Be Encouraging by recognizing our guests’ achievements and offering positive words of encouragement and suggestions
- Get Personal to understand our guests’ wellness goals and help them maximize their wellness journey while traveling

1. KEY JOB RESPONSIBILITIES JOB OVERVIEW

The Chief Wellness Officer provides day to day leadership for delivering the branded guest experience, driving people engagement and development, building awareness of the hotel and brand in addition to delivering commercial results. He/she embraces and brings the brand promise to life through role modeling a balanced and healthy lifestyle and inspires the team to do the same. The Chief Wellness Officer focuses on making wellness an easy and natural part of traveling. He/she serves as the hotel’s primary brand ambassador to guests and local community in addition to being the primary liaison to the VIP Corporate Office.

DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS:

- Manages day-to-day operations and assignments of the hotel
- Meets or exceeds targets/metrics such as Gross Operating Profit (GOP) and flow through, Revenue Growth Index (RGI) and Revenue Per Available Room (RevPar)
- Analyses staff productivity and implements adjustments to staffing, performance targets and resources in order to maximize results
- Works closely with Revenue Management and Sales & Marketing to analyze data and performance to identify key revenue drivers, anticipate opportunities/threats in the market and to effect timely changes to the business
- Understands the competitive set and leverages on EVEN Hotels’ unique selling points for a distinctive offering
- Drives the performance of financial and operational plans/budgets in addition to sales and marketing plans for the hotel which support the overall objectives of the corporation
- Develops and implements mid-term and long-term plans based on insights pertaining to the competitor set and the business environment
- Generates and executes the Capital Expenditure Plans (CAPEX) for capital improvements to enhance the assets of the company and brand loyalty
- Engages owner and Operations leadership to ensure best decisions are made on development and implementation of CAPEX strategy

PEOPLE:

- Attracts and hires people with the right attributes to bring the EVEN Hotels brand to life
- Inspires the team by living the brand, embracing holistic wellness, and encouraging them to do the same
- Embraces the “T” through leveraging the skills of the team and business partners; and continues to grow the team and talent pipeline for succession planning
- Develops and oversees delivery of programs and events that drive improvements in team member engagement and are aligned with the hotel’s brand service behaviors
- Actively promotes employee participation in the Employee Satisfaction Pulse Survey (ESPS) and achieve established ESPS targets
- Drives high team performance by establishing clear performance goals and expectations, and being actively involved in direct reports’ performance and development through direct feedback, coaching and training
- Chairs weekly Wellness Committee to involve staff in identifying opportunities and solutions to improve the hotel’s wellness offerings, guest service experience and team member engagement
- Develop a succession plan to ensure adequate future bench strength
- Ensures the team is properly trained and provided the tools and equipment needed
- Leads regular communication meetings to ensure the team is fully aware of the progress towards goals, and the latest in product, process and policies in addition to compliance requirements
- Meets regularly with owner and IHG team to review hotel performance, inform/influence regarding brand and IHG plans and collaborate on initiatives that drive brand performance and return investment to the owner

GUEST EXPERIENCE:

- Be the Brand Manager and role models the EVEN Hotels brand behaviors
- Supports and embraces our guests in their wellness journey through your knowledge, insights and sharing own wellness story
- Listens to the wellness needs of our guests and creates an environment that allows our guests to stay, work, relax, exercise and eat on their own terms
- Achieves and maintains Heartbeat metrics
- Ensures guest complaints are resolved appropriately and that appropriate service recovery/problem resolution process is in place
- Adheres to brand standards and ensures that product quality standards are met
- Demonstrates BrandHearted leadership by putting the brand at the center of all business decisions
- Interacts daily with guests to solicit feedback, builds relationships and brings the brand to life
- Hosts and participates in hotel wellness and scheduled fitness programs regularly

RESPONSIBLE BUSINESS:

- Ensures a safe and secu