Hiring Customer Support Executive

6 days ago

Bengaluru, India PropertyAngel management Pvt Ltd. Full time

Company profile

PropertyAngel is a leading O2O second landlord platform. We are a Bangalore-based proptech company, providing professional housing asset management for individual apartments, villas and houses.

Our larger mission is to innovate to simplify & secure real estate affairs. Incorporated in November 2014, we have over 1.5 million sft under management, maintain a customer presence across 95 countries, and timely rent disbursement of 100%.
- Transparency & honesty
- Customer Delight
- Innovation & Improvement
- Learning & Growth
- Ownership
- Teamwork & Kindness
- Empowerment

More about our value systems & working with us can be found here:
**JD: Customer Service Team Leader**

We are looking for a Customer Service Team leader to enable PropertyAngel to provide phenomenal customer experience.

Your specific responsibilities would include:

- **Coordinating the customer service team**
- **Providing direct customer support**
- Reviewing and resolving escalations
- Evaluating team members
- Supporting and enabling process improvements
- Hiring and training new hires
- Tracking metrics & SLAs and working to constantly improve the same.

You need to be hands-on, able to effectively oversee and direct team members while providing excellent customer service and also have the following skills:

- **Customer service tools** - You must have expertise with Freshdesk and/or similar tools
- **Team leadership **- You need to manage a small team, so effective team coordination and organization skills are vital
- **Communication skills **- this role relies heavily on both written and verbal communication when interacting with customers and directing team members, so excellent written and oral communication skills is desired.
- **Conflict resolution **- You must quickly and effectively resolve customer issues, particularly when a customer is unhappy with the company’s product or service

**Experience**:
CTC: 3.5L-4.5L/annum

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift

COVID-19 considerations:
Double dose vaccination

Ability to commute/relocate:

- Koramangala, Bengaluru - 560034, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**
+91 9611512055

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