Concierge

JLL supports the Whole You, personally and professionally.
**Position Summary**:
The Car Parking Coordinator is responsible for managing staff and visitor car parking requests and inquiries through the ASK US (Visitor) and My Workplace App (Staff). This role ensures effective communication with all stakeholders, maintains smooth parking operations across all locations and supports workplace experience by coordinating parking allocations, overflow guidance, and utilisation reporting.
**Key Responsibilities**:Parking Request Management**:
Respond promptly and professionally to staff and visitor car parking inquiries submitted via Workday and the My Workplace App.
**Stakeholder Liaison**:
Communicate with staff and visitors to clarify parking requests, availability, and allocation. Provide excellent customer service at all touchpoints.
**Overflow Parking Coordination**:
Monitor car park capacity and direct requesters to designated overflow parking areas during peak times or when car parking is at full capacity.
**Reporting and Analysis**:
Prepare and submit monthly car parking reports, including data on daily and peak utilisation, to support ongoing planning and improvements.
**Emergency and Executive Requests**:
Coordinate responses to urgent or executive-level parking requests, ensuring appropriate allocation and communication.
**Issue Resolution and Escalation**:
Address complaints or issues related to parking and escalate complex matters to Workplace Experience Leads as necessary.
**Collaboration**:
Work closely with Workplace Experience Leads and other facilities team members to ensure an efficient and seamless parking experience.
**Key Skills & Attributes**:
Strong communication and interpersonal skills
Organised with a high attention to detail
Ability to multitask and prioritise under pressure
Comfortable using workplace apps and systems (e.g., Workday, My Workplace App)
Customer-focused mindset
Proactive problem solver
**Qualifications & Experience**:
Previous experience in a facilities, administration, or coordination role preferred
Familiarity with car park management or workplace operations is advantageous
Competent with reporting tools and basic data analysis
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.