Medical Office
18 hours ago
**About Us**: The Indian healthcare industry is a $100B market and one of the very few remaining sectors which haven’t been disrupted and colonised by new-age technology companies. As with most other markets of this size, about 10% of the market is served by premium healthcare providers (Apollo, Fortis, Manipal etc). These companies provide the ‘Mercedes Benz’ experience to those Indians who can afford to pay for them. However, the rest of the market is highly fragmented and of variable quality - as a result, a majority of Indians don’t have reliable providers of healthcare (like ‘a Maruti’ or ‘a Hyundai’) to trust for their most critical surgeries. Enter Ayu Health. Ayu has created a curated network of 120+ hospitals in Delhi, Chandigarh, Jaipur, Bengaluru and Hyderabad (And expanding fast) at every price-point to give reliable & affordable medical services (consultations and surgeries) to its customers. We have leveraged technology and process excellence to deliver industry-leading customer satisfaction scores to make us the first choice of all who have experienced Ayu Health once. The founding team of Ayu health are all second time entrepreneurs. Most of the team from their first venture has joined Ayu health - proof of a positive work culture. The problem space is huge and the Indian a patient's dissatisfaction with the quality of healthcare is well known. We have just raised our series B and are very well-capitalised. As a Medical officer, you will be responsible for managing the patient's inbound and outbound calls coming to our helpline number. This will include understanding patient problems, Doctor advice, guiding patients about the treatment, procedure, technique, benefits, precautions, post treatment do’s/don’ts, with necessary follow-ups pre/ post treatment etc. - Knowledge of medical services and the healthcare sector. - Creating/ ideating content for patient's understanding/ benefit. - Ensuring patient satisfaction and assisting them with their issues/concerns - Coordinates appointments, a referrals for all patients. - Strategizing ideas to improve conversion. - Drive improvements in patient experience - Serving as a backup when other employees are on leave etc - Taking decisions when needed without supervision to ensure a smooth customer experience - Developing the knowledge of patient needs and trends to improve overall satisfaction and loyalty. **Skill Set**: - Self-driven - Faster Learner - Have strong generalised problem-solving skills - Good listening and communication skills **Education, Experience, Compensation**: - Medical inside sales experience/ hospital customer support experience - BUMS, BAMS/ BHMS, BDS, Nursing or equivalent medical degree OR medical field experience. 1-3 years of experience in medical counselling/officer, clinical or institutional setting - Should be fluent in Telugu & English with immediate joiner. - Urology of Hydrocele, prostate removal, Ureteral stones Kidney stone - Orthopaedics of ACL tear PCL tear slip disc hip replacement etc - Gynaecology of hysterectomy myomectomy Ovarian cystectomy etc - Cardiology of Angiography Angioplasty etc - Proctology of piles, Anal Fistula, Anal fissure - Sharing here the shift timings and weekly offs. Weekly off - Between Mon to Fri Compulsory working on weekends. 6 Days working rotational weekly off **Salary**: ₹14,000.00 per month Work Location: In person
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