Intern- Customer Care

18 hours ago

Gurugram Haryana, India Criteo Full time

**What You'll Do**:
This role is based at Gurgaon, India and Shift timings are from 12:30P.M IST to 9:30P.M IST

**Responsibilities**:
Understand the Criteo Policy & tool and then provide accurate and timely information to customers regarding products, services, and policies.

Resolve customer issues and complaints with empathy and professionalism.

Document and track customer interactions - CRM/Salesforce.

Collaborate with other departments to ensure customer needs are met.

Participate in training sessions to improve product knowledge and customer service skills.

Support the team in various administrative tasks as needed.

**Who You Are**:
Pursuing/completed a degree in Business, Communications, or a related field.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to work well in a team environment.

Proficiency in Microsoft Office Suite and familiarity with CRM software is a plus (not a mandatory requirement)

Positive attitude and a willingness to learn.

**Who We Are**:
Criteo is a leader in commerce media, helping brands, agencies, and publishers create meaningful consumer connections through AI-powered advertising solutions. We’re shaping a more open and sustainable digital future for advertising.

At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.

We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.

**What We Offer**:
Ways of working - Our hybrid model blends home with in-office experiences, making space for both.
Grow with us - Learning, mentorship & career development programs.
Your wellbeing matters - Health benefits, wellness perks & mental health support.
A team that cares - Diverse, inclusive, and globally connected.
Fair pay & perks - Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.

Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.

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