Learning Administrator 2

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally._

**About the role**

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Customer support and training for client LMS Administrators for support desk.
- Identify problems and root causes, taking a consultative approach to assist the client with a resolution.
- Assist with updates and revisions to training program-related processes, procedures, and supporting documentation.
- Assists with upload/publish and testing of e-Learning sources files in the LMS, troubleshoot any related issues (internally and with clients).
- Conducts LMS training classes and webinars for clients.
- Assists with daily tasks such as sending status reports, responding to client questions, and assisting content team with technical issues.
- Document of customer interactions in a CRM/Issue software tracking system by creating, tracking, and resolving cases as well as time involved.
- Provide training and support for some international customers in off-hours due to time zone differences.
- Maintain the integrity of client/learner records and managing user accounts.
- Assists clients to make recommendations to improve their online training program through LMS improvements such as setting proper permissions and file structure.
- Assist with internal process auditing and innovation of best practices.

**Qualifications Required**:

- LMS experience is preferred.
- Transactional data entry processing such as item creation, learning history updates and assignments, with a scripted checklist, within agreed SLA.
- Testing new courses with a scripted checklist
- Light course troubleshooting/testing
- Metrics recording/tracking.
- Assisting with creating process documentation/checklists
- Review request submissions, look for trending and best practice opportunities.

**Preferred Qualifications**:

- Demonstrated excellent verbal and written communication skills.
- Intermediate-level skills with MS Excel, Word, Outlook, etc.
- Customer focus - proactively finds ways to exceed customer needs.
- Detail-oriented, well organized
- Instructor -led/classroom training experience.
- Able to communicate effectively in all modes with customers and peers.
- Analytical - identifies root causes, corrective, and preventative actions.
- Logical, problem solving, troubleshooting skills.
- Ability to work in a team environment and take initiative individually.
- Directly transferable experience in a similar customer technical support role focusing on LMS use and customer implementation.
- Strong attention to detail, ability to multi-task and work independently as well as in a team environment.
- Familiar with SCORM and AICC
- Demonstrable experience and success in interacting with customers on a regular basis.
- Experience with either Oracle iLearning LMS and Cornerstone LMS a plus
- Physical Requirements:

- Standing, Talking, Hearing, Repetitive Motion (computer work), Sedentary
- May require domestic travel to client facilities (offices, plants)
- With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter._
- #LI-AA1_

APAC