Security Expert

2 days ago

India Orange Business Services Full time

**About the role**:
**Responsibilities**

In line with our ITIL based processes and organization, you will be in charge to follow Orange/Client internal processes and manage:

- **_ Incident management_**
- handle both re-active (customer call) and pro-active (monitoring) incidents
- troubleshoot and fix all incidents in close relationship with all people involved in the fault resolution process: level 1 IT CSM, field operations, supplier helpdesk, Infrastructure and Engineering teams and being owner of incidents till final closure.
- provide root cause analysis (RCA)
- Ability to work in a virtual team environment.

**_ Problem management_**
- involved in problem management as the owner of the technical resolution

**_ Change management_**
- handle standard change request, according to our change control and risk review process
- handle complex change requests, providing technical expertise and reporting to the change advisory board (CAB) as appropriate

**About you**:

- Degree / Diploma Holders with good Telecom / Data / IP Network knowledge.
- Excellent verbal & written communication skills in English language
- Good knowledge of MS-Office.

1) Primary responsibility is to provide Tier 2 network security support of cybersoc environments supporting multiple customers.

2) This position interfaces with external clients and is highly visible.

3) Responsible for general architecture, initial configurations and subsequent management of one or more cybersoc technologies.

4) Provide 8*5 production support to accept, operate, and maintain security elements.

5) Troubleshoot end to end cyber security issues

6) Conduct risk assessments on all work performed..

7) Conduct daily, weekly, and monthly proactive maintenance activities including configuration changes and code upgrades per business directive.

**Technical Skills**
- Must Have Vulnerability Management (Qualys) - integration of devices in Qualys, Regular scanning and reporting of vulnerabilities and providing action plan to fix those vulnerabilities.
- Must have knowledge on Cybersecurity concepts
- Good to have SIEM (Qradar, ArcSight) - device integration, Configuration and administration of use cases, managing daly operations of alerts triggered in SIEM.

**Additional information**:
Minimum of 4 years related work experience in customer facing organizations within CyberSOC industry.

**Department**:
Customer Services & Operations

**Contract**:
Regular

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