
Delivery Supervisor
6 days ago
**Job Title: Delivery Supervisor**
**Job Description**:
We are seeking a proactive and organized Delivery Supervisor to oversee and optimize our daily
delivery operations. This role involves managing a team of delivery personnel, ensuring timely
deliveries and pickups, and maintaining high standards of customer service and operational
efficiency.
**Key Responsibilities**:
- Plan and assign daily delivery routes to ensure timely pickups and local deliveries,
prioritizing speed and efficiency.
- Monitor and adjust delivery routes in real-time based on urgency, traffic, and order
volume.
- Coordinate and allocate same-day customer orders for local delivery.
- Schedule and manage pickup of purchase return orders from suppliers.
- Ensure proper handover of credit notes and acknowledgment copies to the Purchase or
Store team.
- Supervise and lead the delivery team, offering training, support, and regular
performance feedback.
- Train new delivery staff on SOPs, safety protocols, and customer interaction guidelines.
- Track ongoing deliveries and returns, proactively resolving delays or issues as they arise.
- Serve as the first point of contact for any escalations related to deliveries or returns.
- Ensure adherence to delivery regulations and internal company policies.
- Monitor and manage daily petrol allowances and ensure timely submission of
operational sheets.
- Handle on-ground challenges such as vehicle breakdowns, unplanned absences, or
delivery failures.
- Drive continuous improvements in delivery processes, route optimization, and customer
satisfaction.
**Requirements**:
- Proven experience in delivery operations or logistics supervision.
- Strong leadership, communication, and problem-solving skills.
- Ability to manage a team and handle on-ground challenges efficiently.
- Basic knowledge of route planning tools and delivery management systems is a plus.
**Job Types**: Full-time, Permanent
Pay: ₹40,000.00 - ₹50,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
**Language**:
- Hindi (preferred)
Work Location: In person
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