Process Trainer

7 days ago

Rajarhat Kolkata West Bengal, India Neelam Enterprise Full time

Min Graduate (Any) mandate
- Min 1 year experience as a Process Trainer from a BPO. (Mandate)
- Overall 3 years’ experience is mandate.
- Strong understanding of and experience in product training in domestic / International BPO domain
- **Looking for immediate joiner (will add to advantage)**

**Knowledge, Skills and abilities-**
- Very Strong written and verbal communication skills (English)
- Customer/ Client Handling Skills
- Experience in any product/process training
- Open to Work in 24X7, 6 days working Rotational

**Job Responsibilities-**
- Will be responsible to train new hire and deliver the required number of resources to production.
- Ensure successful execution of training needs
- Measure product and process training effectiveness
- Send reports/MIS to the Operations team on the progress/pending status of activities
- Review content at regular intervals to ensure all updates are incorporated
- Participate in Internal & External Calibrations
- Manage Knowledge Check for New Hires & Production Staff
- Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Rajarhat, Kolkata - 700156, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- process trainer: 1 year (preferred)
- total work: 3 years (preferred)

**Speak with the employer**

+91 7990068362

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