Chat Process

7 hours ago

Lower Parel Mumbai Maharashtra, India EbixCash Global Services Pvt Ltd Full time

Job Title: Chat Support Representative (or Chat Process Executive)Job Overview:
The Chat Process Executive is responsible for providing real-time, efficient, and professional customer support through chat platforms. They are expected to assist customers with inquiries, resolve issues, and ensure a positive experience. This role requires strong communication skills, quick thinking, and a deep understanding of the company's products, services, or technical solutions.

Key Responsibilities:

- **Customer Interaction**: Communicate with customers via live chat to provide support for various inquiries, including product details, service issues, and troubleshooting.
- **Issue Resolution**: Identify customer problems and offer solutions, ensuring that the customer's experience is positive.
- **Documentation**: Maintain accurate records of customer interactions, including complaints, inquiries, and resolutions.
- **Technical Assistance**: Provide basic or advanced troubleshooting depending on the industry (e.g., for software, tech, or e-commerce issues).
- **Product Knowledge**: Stay updated on the company’s products, services, and promotions to provide accurate information to customers.
- **Escalation**: When necessary, escalate complex issues to higher-level support or management.
- **Multitasking**: Handle multiple customer chats simultaneously without compromising quality.
- **Feedback Collection**: Gather customer feedback to improve service and contribute to service improvement efforts.

Required Skills and Qualifications:

- **Excellent Communication**: Strong written communication skills are crucial for a chat process role, with the ability to convey information clearly and professionally.
- **Problem-Solving**: Ability to quickly understand and resolve customer issues.
- **Time Management**: Efficient handling of multiple chats at the same time.
- **Technical Knowledge**: Depending on the industry, some roles may require specific technical knowledge, such as familiarity with troubleshooting or product features.
- **Customer-Centric Mindset**: Focused on providing exceptional service and enhancing the customer experience.
- **Basic Computer Skills**: Proficiency with computers and chat tools, as well as multitasking in a digital environment.

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 8149460589

  • International Chat Process

    6 days ago

    Mumbai, Maharashtra, India Impact InfoTech Full time

    Role : International Chat Process Experience : Min 6 Months of experience in Chat Process Location : Vikroli Salary : Up to 40K CTC Education : HSC/Graduation Notice : 15 Days Shift : US Shift Week off : 2 Offs **Salary**: Up to ₹40,000.00 per month Schedule: - Night shift - US shift **Experience**: - total work: 1 year (required) - Live chat:...

  • Chat Process

    2 weeks ago

    Hinjewadi, Pune, Maharashtra, India Podium systems Pvt. Ltd Full time

    **Chat Process Jobs Responsibilities** To perform the job responsibilities for a chat process job, an employee must be able to: - Answers questions from the customer. - Communicate with the customer in real-time. - Provide updates on the status of the order. - Assist the customer with any issues they have with their orders, products, or services. - Answer...

  • Chat Process

    2 days ago

    Navi Mumbai, Maharashtra, India Aparna Singh Label Full time

    Location - Navi Mumbai Process - chat Process Experience - 6 month international chat exp Education - Undergraduate and Graduate both can apply Working Days - 5 working days Week off - 2 week off **Salary - Rs. 20000 to Rs.26000 (Depends upon communication & experience)** Perks - Night shift allowance, Fixed shift, Medical Insurance, Provident Fund,...

  • Chat Process

    6 days ago

    Mumbai, India Accurate Global Alliances Full time

    UK E-services (Chat Process) Salary - upto 4L CTC (26,100 inhand + 0-6K PMS + 0-40K Floor Incentives) 6months Chat exp is mandate for E-services LOCATION - MALAD MINDSPACE (MUMBAI) Interview - HR, VNA, Ops Pay: ₹10,000.00 - ₹26,000.00 per month **Benefits**: - Provident Fund Schedule: - Flexible shift - Night shift - Rotational...

  • Email and Chat Process

    4 days ago

    Navi Mumbai, Maharashtra, India Allwyn Education Group Full time

    **EMAIL AND CHAT PROCESS ( WORK FROM OFFICE )** **AGE LIMIT - 19 - 30** Process - Mahanagar Gas Location - Thane Need Good English *Grad + fresher can apply *Fixed Sunday off *Salary: 16,000/- Inhand *Shift timing: 9:30am-6:30pm **EMAIL AND CHAT PROCESS ( WORK FROM OFFICE )** **AGE LIMIT: - 19 - 30** **Job Types**: Full-time, Permanent,...

  • Email and Chat Process

    7 hours ago

    Mumbai, Maharashtra, India Grownow HR Full time

    International Chat Gaming Process Location Boundary - Andheri to Thane Anywhere from western line Excellent Communication skills required **Job Types**: Full-time, Permanent, Fresher **Experience**: - total work: 1 year (preferred) Work Location: In person

  • Chat Process

    2 weeks ago

    Navi Mumbai, Maharashtra, India JobBuddy Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    We are hiring customer support associates for an international chat process with international company. The role involves handling customer queries via chat in a professional and timely manner.ResponsibilitiesInteract with international customers through chat supportProvide accurate information and resolve customer issuesMaintain service quality standards...

  • Chat Process

    4 days ago

    Mumbai, India Brainwires Infotech Pvt. LTD Full time

    Hiring Fresher/Graduate/Under graduate Job Role - Chat Process Location - Mumbai Salary - up to 25k Shift - Rotational **Salary**: Up to ₹25,000.00 per month Schedule: - Rotational shift

  • Chat Process

    8 hours ago

    Navi Mumbai, Maharashtra, India Shop Away Full time

    Location - Mumbai/Navi Mumbai Chat Process ( Blended ) Need Good Communication skills in English 5 Day Working (Monday to Friday) Sat-Sun Fix Off Graduates/Under Graduates Both Can apply Location - Airoli, Ghansoli, Sakinaka, Chandivali Shift - Rotational shifts ( Day Shift) Salary - From 17,000 to 25000 Fresher and experience can apply Please get...

  • Chat Process Executive

    2 weeks ago

    Goregaon, Mumbai, Maharashtra, India Shubhanjali Full time

    Shubhanjali is a leading provider of healing crystals and energy stones in India. We are currently hiring for the position of Chat Process Executive. JD: Handle Customer's responses through Chat, Call and Mails. Telling them about Products / Offers / Services. Basic Computer Knowledge, Excel preferred Good/Fluent English communication skills are...