E-commerce Assistant

E-commerce Marketplace Admin Associate
- Job description

The E-commerce Marketplace Channel Manager will create and manage product listings, product advertisements on e-commerce platforms like Amazon, eBay, Myntra, Shopclues, Flipkart, etc., and grow sales in these channels to meet overarching company goals.

Key Responsibility/ Deliverable
- 1. Product Listing and Management:
2. Inventory Management:
3. Order Processing:
4. Customer Support:
5. Platform Maintenance:
6. Data Analysis and Reporting.

Tasks & Activities
- 1. Product Listing and Management:
Create and update product listings on the e-commerce platform, including product descriptions, images, prices, and availability.
Ensure accuracy and consistency in product information across all listings.

2. Inventory Management:
Monitor and manage product inventory levels to prevent overselling or stockouts.
Coordinate with relevant teams to restock products in a timely manner.

3. Order Processing:
Process customer orders, including order confirmation, tracking, and fulfillment.
Collaborate with the logistics team to ensure timely and accurate order delivery.

4. Customer Support:
Assist with customer inquiries, complaints, and requests through the e-commerce platform's communication channels.
Resolve customer issues related to orders, payments, returns, and exchanges.

5. Platform Maintenance:
Regularly update and maintain the e-commerce platform, ensuring a smooth and user-friendly experience for customers.
Work on improvements to optimize site performance, navigation, and functionality.

6. Data Analysis and Reporting:
Analyze sales, traffic, and customer behavior data to identify trends and insights.
Generate regular reports to inform decision-making and strategy.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 3 years (preferred)

Work Location: In person