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Bpo Inbound Call Center Office Work

2 weeks ago

Shahdara Delhi Delhi, India MICROPURE HEALTHCARE TECHNOLOGIES Full time

Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

**Requirements and skills**:

- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively

**Salary**: ₹12,500.00 - ₹22,500.00 per month

Schedule:

- Day shift

COVID-19 considerations:
Wear Mask

Ability to commute/relocate:

- Shahdara, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)

**Language**:

- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX