Tellecaller

3 days ago

Gandhi Nagar Bazar Delhi Delhi, India Saraogi Super Sales Pvt. Ltd. Full time

We are looking for a Collection Executive with in-depth knowledge of the finance industry, specifically with loan platforms.

**Responsibilities**:

- Maintain accurate records and proper follow-ups of customers.
- Explain our services to customers over the phone and understand their requirements to guide them to choose a suitable service/product from our portfolio.
- Collect cash from loan defaulters and ensure recovery as per the assigned KRAs.
- Proactively suggest policy changes on collections and communicate process issues to customers and other teams.
- Maintain proper feedback of each contract and provide the same as and when requested.
- Maintain MIS of recoveries done and their month/quarter/year-end status.
- Ensure adherence to SOP for the recovery.

**Requirements**:

- A minimum of 1-3 years of experience in collection.
- Build and maintain record of debt list
- Keep record of every bad debt and calling status.
- Excellent communication and negotiation skills to effectively communicate with customers and other teams.
- Perseverance, hard-working
- Ability to maintain accurate records and proper follow-ups.

*

Pay: ₹17,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):
Work Location: In person

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