Trainee - Helpdesk

2 days ago

Calicut, India Software Associates Infromation Technologies Pvt Ltd Full time

Address user tickets regarding hardware, software, and networking
- SQL knowledge is mandatory
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals

**Job Type**: Regular / Permanent

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Quarterly bonus

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 +91 949 508 0888