Customer Support Expert
2 days ago
**Job description**
**Responsibilities:)**
- Answering phones and explaining the products offered by the company.
- Contacting existing customers as well as prospective customers using scripts.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the products and services.
- Making recordings of all the sales phone calls and sales deals.
- Taking and processing product orders in a professional manner.
- Maintaining the database of the customers on a regular basis.
- Suggesting solutions based on customer’s needs and requirements.
**Requirements**:
- High school diploma or equivalent.
- Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.
- Professional certification in sales and marketing will be an advantage.
- Great interpersonal skills.
- Exceptional oral and written communication skills.
- Strong organizational skills.
- Ability to work in a team or individually as and when required.
- Ability to manage and handle multiple tasks.
- Outstanding problem-solving skills.
- Exceptional attention to detail.
- Hard-working individual.
- Good time management abilities.
- Strong decision-making skills.
- Ability to tolerate stress and pressure.
**Salary: ₹15,000.00 - ₹30,000.00 per month**
**Salary**: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Application Question(s):
- How soon you can join us?
- What is your current location?
- What is Current salary?
- What is your expected salary ?
- How much experience do you have in customer support?
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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