Club House Executive

2 days ago

Bandra Mumbai Maharashtra, India Crest Property Solutions Full time

Team: Management

**Section I: Basic information on the role**

**Job Title**

**Club House Executive**

**Location**

**ThaneReporting to**

**Property Manager**

**Section II: Job Purpose**

**Overall Role Objective**:
**Clubhouse Executive is expected to conduct him/herself professionally and with tact, empathy and diplomacy, acting in accordance with the club’s core values at all times.**

**Section III: Key Responsibilities and Accountabilities of the role**

**Role**

**Key Accountabilities**

**Manage entire Club facilities including recreation spaces like indoor games room, swimming pool, tennis court, banquets etc.**

**Independent responsibility to manage housekeeping, security and maintenance of equipment for the Club.**

**Operational Accountabilities**

**Manage Club operations independently with support staff and deliver excellent experience to guests and residents**

**Implement guidelines for recreation areas**

**Maintain all amenities in top quality**

**Prepare snag lists and get it rectified on priority**

**Minimise breakdowns with help of preventive checking and timely servicing of equipments**

**Implement best practices and SOP for operating of equipments by Club staff**

**Provide feedback on customer queries and update customers promptly**

**Manage booking of facilities effectively by confirming with customers availability and requite charges collected before the use**

**Issue receipt for payment collected**

**Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.**

**Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.**

**MIS and Reporting**

**MIS generation and Reporting on daily, weekly and monthly basis**

**Reconcile club income and deposits with accounts team monthly and get sign off**

**Prepare monthly review deck for management review**

**Brand & Relationships**

**Establish relations with guest ability to perform required role in emergency.**

**Section IV: Knowledge, Experience & Skills**

**Educational Qualifications**

**Bachelors in Hospitality / Hotel management from reputed institute or Any Bachelors**

**Experience**

**Total Experience of 4+ years in premium hotel properties or Club Management**

**Key Competencies**

**Experience of customer facing role is a plus, attention to detail, team player, excellent written and oral communication skills, well presentable and outgoing personality

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