Collection Executive

2 weeks ago

Mumbai, India TechMahindra Full time

**Responsibilities**
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues.
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status

**Requirements and skills**
- Proven experienceas a Collection Specialist or similar role
- Knowledge of billing procedures and collection techniques (e.g. skip tracing)
- Familiarity with laws related to debt collection (e.g. FDCPA)
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- High school diploma: Associate’s/bachelor’s degree is a plus.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: Up to ₹500,000.00 per year

Schedule:

- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work (required)
- Customer service (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Willingness to travel:

- 100% (required)

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