Lucidworks Fusion

5 days ago

Remote, India BriskWin IT Solutions Full time

Exp: 5yrs - 10yrs

Location: Remote

NP: Immediate to 15days

Work Time: 12 PM - 9 PM IST
- 24*7 support team availability specifically for Priority 1 and 2 issues
- Lucidworks Fusion platform experts
- Self-driven resources with excellent verbal and written communication to manage customer expectations and own ticket resolution within the defined SLA (details below)
- Experts in Incident and Problem management
- Quickly gain/develop knowledge of TE implementation of Lucidworks Search platform and associated interfacing systems to support with production issues specific to the search platform

Non-Core issues should be fixed by this team

Core-Issues work with Lucidworks 24*7 support team through Zendesk
- Require Level-2(L2) and Level-3(L3) Incident Management and Production Support for Search (powered by Lucidworks Fusion).

**Job Location**:Remote

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