Business Operations Executive(Females Preferred)

2 weeks ago

Chennai District Tamil Nadu, India Vedita Ventures Full time

Hi,
- **Greetings from Vedita Ventures**_

**Location:Mylapore**

**Immediate Joiners Preferred**

**Senior Operations Executive**

**Responsibilities**

2. The role requires strong customer engagement skills with excellent oral and written communication.

3. Excellent Coordination with the internal stakeholders like the Operations and Marketing Manager, Support Leads, Management and the Ops team members

4. Set and Achieve Targets for self and team members

5. Set and improve Process Metrics for achieving Delivery Efficiency

6. Understand Customer Pain Points and come up with actionable goals in consultation with the management

7. Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

8. Managing day to day operations of the team and handling customer escalations, Daily Reporting on Key metrics to management

9. Good Planning, Scheduling and Organisations skills

10. Marketing Skills/ Digiital Marketing Skills will be an added advantage 11. Good Persuasion skills

**Skills Required**:

- Planning and Organisational Skills
- Process and Metrics Driven Approach
- Administration and Team Management
- Self Started, Results oriented
- Customer Relations
- Marketing /Digital Marketing
- Excellent Oral and Written Communication skills - English, (Hindi), Any other - Attention to Details
- Problem Solving and Coordination
- Proven Leadership
- CRM/Tally/ Planning Tools

Qualification : Any Graduation, Mgmt degree is a plus Age Group Preferred : 25 - 35 Experience : 3+ years in customer facing role

Language : Tamil, English, (Hindi), Any additional language is a plus

Area: Operations, Sales and Marketing, Service Delivery

Pay: ₹15,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Ability to commute/relocate:

- Chennai District, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- Operations management: 2 years (required)
- MS Excel: 2 years (required)

Work Location: In person

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