IT Application Owner

**Job Title: Senior Production Engineer**

**Location: Pune**

**Role Description**
- Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem-solving techniques and processes are applied.
- Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability.
- Be responsible for your own engineering delivery and using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.
- Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture.

**Corporate Banking**:This division consist of many domain and sub-domains like Trade management, Investor space, Trust and Agency of securities, client positions management, custodian business, Cash/wire payments (Both internal and external via Swift, crest, Mint etc ), Channels space, messaging billing and Trade Finance and Lending area. Some of the areas and very demanding and critical to business and client deliverables. Subdomains also including transaction banking, NAV calculations corporate actions etc.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and conduct any release tasks assigned to support.
- Manage incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible.
- Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs.
- Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure and third-party systems / data providers & vendors.
- Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date.
- Approach support with a proactive attitude, working to improve the environment before issues occur.
- Weekend coverage may need to be provided on rotational basis.
- Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.
- Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
- Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls.
- Update the RUN Book and KEDB as & when required
- Participate in all BCP and component failure tests based on the run books
- Proactive event monitoring and ensuring the alerts/events are well handled by referring to runbook and also taking initiative in creating new ones if required for the future reference.
- Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.

**Your skills and experience**
- Working experience of some of the following technology skills:

- Operating systems (e.g., UNIX, Windows) and the underlying infrastructure environments
- Middleware (e.g. MQ, WebLogic, Tomcat, Jboss, Apache, Kafka and similar), DAP, Dweb, Fabric
- Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL)
- Automation, monitoring and data analytics tools (e.g. Monitoring tool (Geneos/Nagios), scheduling tool (Control-M /Autosys), Ansible, Blueprism, App dynamics, Splunk and similar tools)
- Scripting languages (e.g. UNIX shell and PowerShell, PERL, Python, Github, Spring boot, JAVA/.NET and similar programming languages)
- Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes.
- Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.
- Excellent troubleshooting and problem-solving skills.
- Excellent communication skills, both written and verbal, with attention to detail.
- Ability to work in virtual teams and in matrix structures
- Aware of concepts like SRE, agile, Tribe and Squad model would be added advantages

**Experience | Exposure (Recommended)**:

- 9+ years’ experience in IT in large corporate environments, specifically in the area of controlled product