Telecaller Receptionist

4 days ago

Model Gram Ludhiana Punjab, India KALYAN OVERSEAS Full time

**About Us**:
At Kalyan Overseas, we specialize in offering expert immigration services for clients looking to study, work, or settle abroad. We are seeking a motivated **Telecaller** to join our team and support our clients through the initial stages of their immigration journey. If you have a passion for helping people achieve their dreams of living abroad and thrive in a customer-facing role, we'd love to hear from you.

**Key Responsibilities**:

- Make outbound calls to potential clients interested in immigration services for destinations such as the USA, UK, Canada, Australia, and Europe.
- Provide accurate information regarding visa processes, requirements, and timelines to clients via phone calls.
- Explain immigration services, procedures, and benefits to prospective clients, guiding them through the different visa options available.
- Qualify leads and schedule consultations with senior immigration counselors or advisors.
- Maintain and update customer records in the CRM system, ensuring all details are accurately logged.
- Follow up with leads, nurturing relationships and answering any questions they may have about the immigration process.
- Address client inquiries, providing clear, concise, and professional information.
- Meet or exceed daily, weekly, and monthly targets for call volume, lead conversion, and customer satisfaction.

**Skills & Qualifications**:

- Previous experience in telecalling, sales, or customer service, preferably in the immigration or education sector.
- Excellent communication skills, both verbal and written, with the ability to speak confidently with clients from diverse backgrounds.
- Strong understanding of immigration processes and visa requirements for the USA, UK, Canada, Australia, and Europe is a plus.
- Ability to work in a fast-paced environment and handle multiple calls efficiently.
- Strong persuasion skills and a customer-centric approach to sales.
- Proficient in using CRM software, Excel, and basic office tools.
- Ability to handle rejection professionally and stay motivated to achieve targets.

**Bonus Points For**:

- Experience in the immigration or overseas education industry.
- Multi-lingual abilities are a plus.
- Prior experience working with leads and qualifying prospects.

**Why Join Us?**
- A dynamic and supportive work environment where your contributions are valued.
- Opportunities for growth and career development in the immigration consulting field.
- Competitive salary with performance-based incentives and bonuses.

Pay: ₹8,353.13 - ₹17,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Work Location: In person

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