Receptionist

2 weeks ago

Pune, India Three Pentacles Full time

Objectives of the job

To welcome and look after all visitors to the dealership in a friendly manner, to control the switchboard and to record and pass on information selectively. To assist the employee responsible from Sales and After Sales with all customer contacts. Ensuring a pleasant atmosphere in the dealership.

Qualification
- Basics: Any Bachelor degree
- Experience (type of): 1-2 years experience as front office executive
- Specialized Knowledge: Communication skills, basic telephone etiquettes, team player, ability to work in dynamic situation, sensitive to customer needs, customer centric attitude

Job Designation/Field of Work:
1 Customer contact

Representing the dealership on the telephone and by means of personal welcome as the first point of contact for all visitors and business partners
- Promptly greeting and addressing all visitors
- Friendly and open approach to visitors in accordance with the company identity
- Looking after customers waiting in the showroom
- Answering and conducting telephone calls and connecting callers if required (switchboard) with proper etiquettes
- Arranging for staff who are temporarily unavailable to call back
- Ensuring prompt, priority customer care for those with problems or complaints
- Recording and documenting walk-ins and tele-ins in the showroom

2 Sales
- Introduce sales consultants to all showroom walk-in customers
- Providing customers with initial information in the form of brochures if necessary in case of sales

consultants are not available at the showroom
- Provide basic information about products and

services over phone to all telephone enquiries.
- Proactively offer refreshments to all walk-in customers
- Record tele-in and walk-in prospects information in showroom log-book and share the same with sales

manager daily
- Pass on all tele-in enquires to respective sales consultants with the consent of sales manager
- Assisting the sales consultant to present products, services by handing over brochures, price lists,

schemes etc to sales consultants
- 3 Resources management
- Ensure all showroom display vehicles are displayed in a proper lay-out (as recommended )
- Ensure cleanliness of display vehicles by maintaining the showroom vehicle checklist
- Ensure all test drive vehicles are parked in their respective parking bays
- Ensure cleanliness of all test drive vehicles by maintaining the test drive vehicle cleaning checklist
- Maintain test drive log book to monitor and control proper usability of test drive vehicles
- Act as one point contact for information related to test drive vehicle availability

**Salary**: ₹18,000.00 - ₹23,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Pune - 411057, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Reception: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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