QA Tester

4 days ago

Kochi, India ContactPoint 360 Full time

Who we are:
ContactPoint 360, Inc. is a global organization offering onshore & nearshore contact center solutions. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. We’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. We’re Great Place to Work certified and offer an award-winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand. We trust and empower our team when it comes to providing the best human experiences. We believe in thinking and acting differently.

Please check out our video on YouTube. This video is designed to give you an idea of the type of culture we have created here at ContactPoint 360:
Who you are:
We are looking for a dedicated QA Tester who can join immediately to be responsible for designing and implementing test plans to improve the usability of our products. The QA Tester works with the development team to debug code, correct errors, and troubleshoot any issues with software code.

**Responsibilities**:

- Designing test plans, scenarios, scripts, and procedures.
- Executing tests on source code.
- Analyzing test results and reporting to the development team.
- Working with the development team to correct bugs and errors.
- Ensuring that new software products are ready for consumer use
- Generating reports describing defects and resolutions
- Investigate customer complaints and production issues.
- Preparing and executing Regression and Performance test cases
- Validate that user expectations are achieved during the testing process.
- Review user requirements documents to ensure that requirements are testable

**Requirements**:

- A Bachelor's degree in Computer Science, Engineering, or related field.
- A good working knowledge of test management software, software coding, programming languages, and QA methodologies.
- 2-4 years’ experience in QA testing.
- Must be proficient in manual and automation testing
- Good team working and critical thinking skills.
- Must have knowledge of defect management tools (MTM and JIRA), database management systems, programming languages like C#, Java

Shift: 12:30PM-9:30PM IST

Bring your own Device (BYOD) is mandatory

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