Storage

1 day ago

Bengaluru, India 2COMs Full time

**ROLE : Storage L3**

**DESIGNATION: Senior Engineer**

**LOCATION: Bangalore, Whitefield (WFO)**

**NP : 15 to 20 Days Max**

YEARS OF EXPERIENCE: 5 to 10 years

**Hitachi storage exp (5+ yrs) - L3 support currently**

*** Hitachi + Isilon storage**

Role and Key Responsibilities:

- Provide Voice and Remote terminal support for Level 1/2 storage Issues and submit stars tickets
- Configuration, Troubleshooting and assisting setup of storage infrastructure Environment.
- Follow the Alert Management Strategy for category Level 1/2 on various system/server alerts received every day
- First and second level troubleshooting of the storage operational issues
- Update & Maintain Pertinent technical and Operational Documentation
- Open support cases and work with vendors such as Hitachi/Cisco/Netapp (Terix) and to provide necessary logs/information on issues raised
- Coordinate fix of H/W issues with vendors on storage devices following Hardware management processes and procedures
- Working with hardware teams on port allocation after consulting with L3 team
- Setting up or Assisting in LAB/Dev infrastructure needs for test purpose etc
- Housekeeping of User or System Environment (Ex: work on threshold alerts and snapshot rules
- Daily operational check lists
- Notifications to a Group of Users or IT Admins mailing list
- Work on Change management windows
- Generate multiple reports and metrics as required for operations and planning
- Strive for improvement in operational and business value

Key Skills and knowledge:

Good oral and written communication skills
- Should have 3+ years of windows storage experience
- Should be flexible to work in shifts

Educational Qualification: Graduation

**Requirements**:

- L3 storage - Hitachi Exp

**Benefits**:

- As per co. norms

**Job Information**:
Salary

**900000 - 1200000**
***

Work Experience

**Experienced**
***

City

**Bangalore**
***

State/Province

**Karnataka**
***

Country

**India**
***

Industry

**BPO**
***

Zip/Postal Code

**591306

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