Customer Care Executive

2 weeks ago

Kaladi, India BODHINI. Full time

Qualification: Any Degree

Efficiently handling inbound and outbound calls and transferring them to the relevant agentor department as per telecalling script.

Conducting surveys to collect dataabout customer satisfaction, churn rate, brand image and awareness, etc.

Analyzing and reporting customer data to devise new strategies or update the existing ones

Making appointments that fit into the schedule of the client and the customer.

Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnelin motion.

Assisting them if they are facing a problem and troubleshooting it.

Ensuring the customer has a positive experience with the company.

Fostering a healthy relationship between the client and the customer.

Overseeing timely delivery and payment of sales orders.

Handling all Voice and Non-Voice Processesin BPOs & Call centers.

**Salary**: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift
- Monday to Friday

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