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As a System Administrator, you will have responsibilities to provide the Level 1 Technician. You will be the first point of contact for all infrastructure monitoring incidents and requests in a fast-paced professional environment. You will monitor, create & triage incidents. Good to have troubleshooting skills on Windows Server 2016/2019. Create documentation & SOP for easing out tasks & resolve Infrastructure related issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.
- Should have excellent written and verbal communication
- Technical team handling experience
- Good Exposure to ticketing tools (SNOW, JIRA etc.)
- Good troubleshooting skills on Windows/Linux OS
- Excellent understanding of Infrastructure monitoring
- Good exposure on monitoring tools (Zabbix/Dynatrace/SCOM/Solarwinds/Nagios)
- Administration of monitoring tools would be good to have skill

Job Responsibilities:

- Utilize advanced hardware and software troubleshooting knowledge to support users
- Install, configure and do regular maintenance of servers on Windows and Linux platforms
- Act as Liaison between client and service or hardware provider
- Define, write and maintain documentation on IT infrastructure and best practices of the client
- Participate in rotating schedule and monthly maintenance activities like server patching would be helpful
- Provide restorative or maintenance actions to resolve end-user issues
- Assist with special project work as needed
- Escalate problems to the next level of support when necessary
- Ability to work a 24 x 7 schedule required
- Passion, ambition and drive to work in an extremely demanding customer service environment
- Demonstrated ability to work under pressure
- Outstanding communication skills and a distinct passion for service IT knowledge or a completed apprenticeship
- Outstanding customer orientation, i.e. ability to build rapport and trust quickly and to influence an audience through communication to arrive at the best solution
- Excellent English written and verbal communication skills, i.e., active listening, ability to clearly summarize an issue, both in writing and verbally
- Basic support knowledge of: MS Windows7/Windows 10, MS Office 2016, Internet browsers, Mobiles (iPhones, Androids) Cisco VPN, Network Printing, wireless routers, Active Directory, MS Exchange, Collaboration tools (SharePoint, WebEx, Egnyte)
- Good judgment skills with a strong sense for urgency and attention to detail
- Minimum of 2+ years of IT Infrastructure monitoring experience
- Must be Event Management Base Services
- Network Monitoring (NOC)
- Server Monitoring
- Storage Monitoring
- Application Platform Server Monitoring
- Hyperconverged Environment Monitoring (VMWare)
- Oracle Monitoring
- MS SQL Monitoring
- Application Monitoring
- Basic knowledge regarding MS Windows & MS Office 2016, Windows Active Directory
- Excellent verbal and written communication skills
- Documentation skills
- Ability to complete special projects/assignments with mínimal supervision
- Team and customer-oriented attitude
- Shift flexibility performing services for a 24 x 7 Global customer
- Outstanding attendance and schedule adherence
- Service Now & Zabbix experience is preferred