SQL/oracle Production Support

17 hours ago

Kochi Kerala, India IQVIA Full time

**Job Overview**

Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines

**Skill Requirements**:

- Able to write SQL, and well understanding of Pl/SQL codes.
- Performance monitoring of Webserver - IIS
- Have provided technical support (L3)
- Perform scheduled maintenance and support release deployment activities on production servers (Windows) after hours
- Should have very good experience in troubleshooting, independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
- Good understanding on traditional SDLC
- ITIL certification is preferred
- Refine and automate regular processes, track issues, and document changes
- Experience of 24x7 support for critical production systems.
- Have used ITSM tool to manage support process
- Ability to organize and plan work independently
- Work with customers and project management teams to identify key project milestones and implementation timelines
- Work with customers and project management teams to gather requirements and translate them into technical specifications
- Day to day management of the ticketing queue for clients ensuring completion in line with client needs/expectations
- Participate in QA, UAT & production launch support related to various customer engagements
- Collaborate with product development team to help support platform functionality
- Working knowledge of support processes and working in support environment
- Expected to drive resolution to remediate both routine and non-routine problems and hold resources accountable to provide permanent

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