Sdm-ran

2 days ago


Mumbai, India Ericsson Full time

**Our Outstanding Opportunity**:
The Service Delivery Manager is direct contribution to development and successful operation of the service function. The SDM as part of a system support contract is responsible for ensuring that adequate resources are available to deliver the services to agreed standards.

**You will do:

-**:

- Providing system support to customer as per terms and conditions of the system support contract.
- High level of customer orientation and collaborating with the customer for all system support issues.
- Ensure accurate turn around time for CSR/ TR as mentioned in System Support contract.
- Should be able to use tools like SMS P40, P12, ONC, ESS, Global Chronos
- Monitor the financial performance of delivered services.

**You will bring:

-**:

- Total work experience 15-20 years, out of which 10 years demonstrated ability should be in Service Delivery Management in Customer Support involving RAN & Transmission Network technologies in 3G/4G/5G network elements e.g. eNodeB, RNC, gNodeB, MW Transmission links. Should have good understanding of different call scenarios. Should have worked on OSS,ENM, EMS nodes.
- Engineering graduate preferably in Communication/Telecom domain. MBA/PGDBM or PMP will be an added advantage.
- Ericsson knowledge: The knowledge of Ericsson required to work and represent the company effectively, for example knowledge of markets, products, processes etc.
- Excellent negotiation skills. Should be able to work under pressure.
- Customer Expectation & Perception Management TA - Yamini Naidu

**Why Join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What Happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

"We are proud to announce at Ericsson India has been named #14 in the country and we have been officially Certified in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”


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