Helpdesk Operator

**Designation **Helpdesk

**Location **District Office

**Employment type **Renewable fixed term contract

**Report to **Training Officer***

**Functional reportees**:
**Employment level **Entry

**Organization Background**
Established in 2007, Educate Girls (a project of 'Foundation to Educate Girls Globally') is holistically tackling issues
at the root cause of gender inequality in India's education system that has helped to ensure over 90% enrolment
and higher attendance as well as improved school infrastructure, quality of education and learning outcomes for
all girls.
Our comprehensive model helps communities assess their school situation, initiate action plans and empowers
them to sustain positive results at the lowest cost. Educate Girls believes that if girls in the most backward gender
gap districts are educated now, they will have the potential to enter the formal economy, gain employment and lift
their families out of poverty. By leveraging the government's existing investment in schools, Educate Girls delivers
measurable results to a large number of beneficiaries and avoids duplication or parallel delivery of services.
Because of the sustainability and scalability of the model, Educate Girls has grown from a 500-school pilot project
in the Pali district of Rajasthan to now serving thousands of schools, reaching millions of children in some of India's
most remote areas. The non-governmental organization has a management and outreach office in Mumbai and
operations in Rajasthan and Madhya Pradesh and is committed to launching interventions in multiple new
geographies across India over the coming years.

**Our Values**

**Gender Equality **Being able to treat people equally irrespective of gender***

**Integrity **Possess the ability to “know and do” what is right***

**Excellence **Being outstanding or extremely good, striving to lead by performance excellence***

**Collaboration**
Working effectively and inclusively with a range of people both within and outside of the
organization***

**Empathy**
Being able to understand and share the feelings of another and use that understanding
to guide our actions**
**Our Competencies**

**Strategic Thinking** - Think big yet
act focused***

**Taking Ownership** - Feel
responsible & accountable***

**Analytical Thinking** - Stay true to
your data***

**Developing Talent** - Growing and taking people
together***

**Ensuring Alignment** - Think differently but work
together**
**Job Profile**

**Overview of the role**:
A Helpdesk has to track the progress of project and provide guidance, support and help to field staff both directly
and indirectly.

**Areas of Responsibility:
- Create overall monitoring and research strategy.
- Supervise all monitoring and research related activities to ensure quality.
- Collection of information
- Tracking the enhancement of work on the field
- Ensure better circulation of information within the organization and between the organization and its

stakeholders ( 75% of time allocated)
- Receive information or request from stakeholders ( Schools, Teachers, Field Staff, Team Balika)
- Keep calls records of all information
- Update existing data by tele-calls
- Maintain report and files
- Keep and Maintain organization press
- book
- Help to maintain records
- Share all information with team members as required
- Provide support to all departments as required
- Assist program team when needed
- Support the field staff in their field work whenever required

**Preferred Education Background:
**Preferred Work Experience:
- Maintaining records

**Preferred Skill Set:
**- Effective communication
- Fundamental rules of practice of tele-callers
- Organized and punctual
- Open-mindedness